1. What are the requirements for making a reservation with XTA Tours?
To secure a reservation for fishing and pleasure yachts, a deposit of $6,000.00 MXN is required. For mega yachts, the deposit is equivalent to 25% of the total reservation cost. All yachts will be manually approved for the date you request, you will recieve an automatic email once approved, you will then be emailed to pay the remaining balance if applicable (for deposit customers) within 48 hours of departure date.
2. What is the cancellation policy, and how does it differ between high and low seasons?
The cancellation policy varies significantly based on the season. During high season (March 10 – April 27, June 20 – August 17, and December 22 – January 11), full deposit refunds are given for cancellations made 14 days or more in advance. Cancellations made 13 days or less before the reservation result in forfeiture of the entire deposit. Changes are allowed without penalty up to 7 days prior (subject to availability); changes made 6 days or less before result in deposit forfeiture. Same-day cancellations incur a penalty of the full deposit plus an additional $2,000.00 MXN for operational costs.
In low season, full deposit refunds are provided for cancellations made 7 days or more in advance. Cancellations made 6 days or less before the reservation result in forfeiture of the entire deposit. Changes are allowed without penalty up to 3 days prior (subject to availability); changes made 2 days or less before result in deposit forfeiture. Same-day cancellations also incur a penalty of the full deposit plus an additional $2,000.00 MXN for operational costs.
3. How are extra services handled, especially regarding cancellations and payment?
Some extra services can be canceled without penalty if notified at least 24 hours in advance; otherwise, the full cost will be charged. Services like DJ, jet skis, photography, and video require a 50% deposit, which is fully refundable up to 48 hours before the service. For decoration, chef, and shopping services, a proportional advance payment is calculated and must be covered upon reservation confirmation. A detailed expense account with adjustments (cost or refund) will be provided before the trip, and it must be settled before the service begins.
4. What happens if there is a boat breakdown or adverse weather conditions?
In case of a boat breakdown, XTA is responsible for informing the client as early as possible and offering a replacement vessel of similar characteristics, subject to client acceptance. If the client does not accept the replacement, the tour will be canceled without cost.
For adverse weather, if Capitanía de Puerto issues a port closure notice for all vessels, clients will be offered options to reschedule. If rescheduling is not possible, the full deposit will be refunded. However, if the port remains open for vessels over 40 feet and the client chooses to cancel, the entire deposit will be forfeited as a penalty.
5. Are there any specific rules or charges for departures from Puerto Cancún or for extended hours/night trips?
Departures from Puerto Cancún Plaza incur a transfer tax of $200.00 MXN per person. If the commercial center’s dock at Puerto Cancún is closed, an additional $1,500 MXN will be charged for pick-up and drop-off at “Muelle 7.” Requests for extra hours will have an additional cost depending on the specific boat and whether the request is made before or during the trip. Night departures returning after 12:00 a.m. will incur an extra charge of $1,500.00 MXN in addition to the base rate, regardless of whether the client decides to return earlier than scheduled.
6. What are the policies regarding pets on board and client delays?
A maximum of two pets, each weighing up to 5 kg, are allowed on board. A security deposit of $5,000.00 MXN per pet is required. This deposit will be refunded at the end of the trip if no damages are found.
Regarding client delays, a 30-minute grace period will be granted, provided there is availability. After this period, the service will commence without exception, and the time will start counting down.
